Description:

Position Purpose

Interacts with and supports internal and external customers daily. Provides input to develop solutions and create win/win situations that satisfy the customer. Develop & maintain work schedules for service technicians to meet customer commitments. Modify schedules and maintain continuous communication as business and customer needs dictate. Provides back-up for other Service Coordinators when needed.

Responsibilities:

Position Responsibilities

• Develop, maintain, and modify work schedules for service technicians in accordance with contractual agreements. 
• Maintain a proactive approach in projecting workload by actively balancing preventative maintenance, project, repair, and emergency work.
• Understand and prioritize customer urgency and update required customer information.
• Manage service technician on-call schedules for designated territories.
• Maintain continuous communication with the supervisors, service technicians and project sales.
• Keep supervisors informed of work progress, customer relations, field personnel relations, scheduled/unscheduled time off.
• Respond to, build, and maintain rapport with internal and external customers, vendors, and co-workers.
• Promote the service department and provide support to sales and special projects.
• Establish and follow through on a personal professional development plan as developed and agreed upon with supervisor.
• Misc. shipping and receiving duties if needed.
• Responsible for additional projects as assigned by Supervisor.
• Support and maintain a Lean and safe work environment.

Benefits:

Payscale: