Description:

Position Purpose

Assist Service Operations and Refrigeration service sales with maintenance contracts and administrative duties, focusing on established departmental, company and ISO procedures, while meeting the customer commitments in a professional, high quality and timely manner. 

Responsibilities:

Position Responsibilities

• Operations:
  • Print and prepare agreement performance reports for review with identified exceptions
  • Manage changes and notes identified by service technicians on tasking using findings log
  • Identify dirty dozen agreement performs and fill in metrics with cause and resolution
  • Review project status reports and identify exceptions
  • Maintain manpower planning report
  • Assist in scheduling customer meetings and follow up
  • Assist Service Manager(s) in handling customer concerns either through CARE or direct from customer
  • Service Warranty follow up through the use of QAFs
  • Maintain Refrigeration tool inspection tracking
  • Schedule technician physicals and fit testing
  • Maintain training requirement tracking
  • Maintain Hazardous Response equipment
• Contract duties:
  • Prepare renewal spreadsheet and attend renewal meetings taking notes as needed
  • Meet monthly with Service Manager(s) to complete “Renewal Checklist” for each customer renewing
  • Work with Service Managers to update Refrigeration maintenance agreement contracts and tasking as necessary to ensure everything is up to date and accurate
  • Populate tasking schedule for all agreements
  • Request Customer POs for PM agreements
  • Task, monitor, and review all subcontractor work, oil analysis and vibration reports to internal and external customers
  • Maintain all records for Safety Relief Valves, NH3 Sensor Calibrations, Valve Maintenance and IIAR 109 reports
  • Assist Service Manager in new agreement start up and add/delete process (Enter Equipment & Task in Perfectware)
  • Update and Monitor “New Agreement Checklist”
  • Update and Monitor “Refrigeration Agreement w/Tech Hours spreadsheet
• Project duties:
  • Work with Refrigeration service sales and Refrigeration service manager to add new equipment from projects to new or existing maintenance agreements
• Other duties and responsibilities as assigned

Benefits:

Payscale: